Legal Document
Your privacy matters to 399ber. This Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a player based in Bangladesh.
Please read this Privacy Policy carefully. It describes how 399ber collects and handles your personal information when you use the 399ber platform at 399ber.app. By creating an account or continuing to use 399ber, you acknowledge that you have read and understood this Policy.
399ber ("we", "us", "our") is the operator of the online casino and sports betting platform accessible at 399ber.app (the "Platform"). We are committed to protecting the privacy and personal data of every individual who visits, registers with, or transacts on the 399ber Platform.
This Privacy Policy ("Policy") sets out in clear terms the categories of personal data that 399ber collects, the purposes for which that data is processed, the legal grounds on which we rely to process it, and the rights that you — as a player and data subject — hold in relation to your personal information.
This Policy applies to all personal data collected through the 399ber website, mobile browser experience, customer support channels, and any communications between you and 399ber. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
All monetary amounts referenced in this Policy are denominated in Bangladeshi Taka (৳ BDT). All time references use Bangladesh Standard Time (BST, UTC+6).
399ber collects several categories of personal data, depending on how you interact with the Platform. The following table provides a structured overview of these categories:
| Data Category | Specific Examples | Collected At |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, NID or passport number | Registration & verification |
| Contact Data | Mobile number, email address, city of residence (e.g., Dhaka, Chittagong) | Registration |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, bank account references, transaction amounts in ৳ BDT | Deposit & withdrawal |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Automatically, each session |
| Usage Data | Games played, bet amounts, sports markets accessed, win/loss history, responsible gaming tool usage | During platform use |
| Communications Data | Support ticket contents, live chat transcripts, email correspondence with 399ber | Customer support interactions |
| Verification Documents | Scanned NID, passport photo page, selfie with ID, proof of payment method ownership | KYC verification process |
Where the provision of personal data is required to fulfil a legal obligation or to deliver a core platform service (such as identity verification before withdrawal), failure to provide that data may prevent 399ber from completing the relevant process. We will always inform you at the point of collection whether the provision of data is mandatory or optional.
399ber collects personal data through the following means:
399ber does not purchase personal data from data brokers or marketing list providers. All data we hold about you either came directly from you, from an authorised verification partner, or from your activity on the Platform.
399ber processes your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your 399ber account | Identity, Contact |
| Verifying your identity and age (18+ compliance) | Identity, Verification Documents |
| Processing deposits and withdrawals in ৳ BDT | Identity, Financial |
| Detecting and preventing fraud, money laundering, and other financial crimes | Identity, Financial, Technical |
| Operating responsible gaming tools (deposit limits, self-exclusion) | Identity, Usage |
| Providing customer support | Identity, Contact, Communications |
| Personalising your platform experience | Usage, Technical |
| Sending transactional notifications (deposit confirmations, withdrawal approvals) | Contact, Financial |
| Sending promotional communications (where you have opted in) | Contact, Usage |
| Analysing platform performance and improving our services | Technical, Usage |
| Complying with applicable legal and regulatory obligations | All categories as required |
399ber will only send you promotional emails or SMS messages if you have explicitly opted in to receive them at the time of registration or through your account settings. You may withdraw this consent at any time by contacting support at [email protected] or by updating your communication preferences in your account dashboard. Withdrawing marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
399ber relies on the following legal bases to process your personal data. Where more than one basis applies to a specific processing activity, all applicable bases are listed:
399ber does not sell your personal data to any third party for their own commercial purposes. We share your data only in the following circumstances and only to the extent necessary:
All third-party service providers who process personal data on behalf of 399ber are required to enter into data processing agreements that bind them to handle your data securely, use it only for the purpose for which it was shared, and comply with applicable data protection standards.
No Cross-Border Transfers Without Safeguards: Where your data is processed by a service provider located outside Bangladesh, 399ber ensures that appropriate contractual safeguards are in place before any such transfer occurs.
399ber uses cookies and similar technologies to operate the Platform, remember your preferences, maintain your session, and analyse usage patterns. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens, fraud prevention | No — essential for platform operation |
| Functional | Remembering your language preference, display settings, and responsible gaming limits | No — supports core user experience |
| Analytics | Understanding how players navigate the Platform, identifying performance issues, improving usability | Yes — requires opt-in |
| Marketing | Tracking responses to 399ber promotions, measuring campaign effectiveness | Yes — requires opt-in |
You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will affect the functionality of the 399ber Platform and may prevent you from logging in or completing transactions.
399ber retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. Where data is anonymised, it may be retained indefinitely for aggregate statistical analysis without identifying any individual.
399ber employs a layered approach to data security, combining technical, organisational, and procedural measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our primary security measures include:
While 399ber maintains robust security standards, no internet-based platform can guarantee absolute immunity from security incidents. You are responsible for maintaining the security of your own device, browser, and 399ber login credentials. If you suspect that your account has been accessed without your authorisation, contact us immediately at [email protected].
Data Breach Notification: In the unlikely event of a personal data breach that is likely to result in a risk to your rights and interests, 399ber will notify affected individuals without undue delay in accordance with applicable data protection obligations.
As a data subject and player on the 399ber Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact 399ber at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and in any event within 30 days of receipt of your request.
Data Subject Rights
You have meaningful control over the personal data 399ber holds about you. The rights below are available to every registered player. Contact [email protected] to exercise any of them.
Request a copy of all personal data 399ber holds about you, along with information about how and why it is being processed.
Request correction of any inaccurate or incomplete personal data we hold. We will update your records promptly upon verification.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we temporarily suspend processing of your data while a dispute regarding its accuracy or the lawfulness of our processing is resolved.
Request a machine-readable copy of personal data you have provided to 399ber, in a format that allows you to transfer it to another service provider.
Object to the processing of your personal data where 399ber relies on legitimate interests as the legal basis, including objecting to direct marketing at any time.
The 399ber Platform is strictly for adults aged 18 years and above. 399ber does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted (except where retention is required by law for fraud investigation purposes), and any deposited funds will be returned to the payment source.
If you are a parent or guardian and believe that a minor has registered on the 399ber Platform, please contact us immediately at [email protected] with the subject line "Underage Account Report". We treat all such reports as a priority and will act swiftly upon receipt.
399ber reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The "Last Updated" date at the top of the table of contents will always reflect the date of the most recent revision.
Where a change is material — meaning it significantly affects how we use your personal data or the rights available to you — 399ber will provide reasonable advance notice via email to your registered address and/or a prominent notice on the Platform prior to the change taking effect. For minor or clarificatory changes that do not alter the substance of the Policy, we may update the document without prior notification.
Your continued use of the 399ber Platform after the effective date of any revised Policy constitutes your acknowledgement of the updated terms. If you do not agree with a material change, you have the right to close your account before the change takes effect by contacting support at [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 399ber holds about you, please contact the 399ber data protection team:
For responsible gaming requests — including self-exclusion, deposit limits, and cooling-off periods — please visit our dedicated Responsible Gaming page or email [email protected] with the subject line "Responsible Gaming Request".
Our Privacy Commitments
Beyond the legal framework, these are the concrete steps 399ber takes every day to keep your personal information safe and your privacy intact.
Every connection to 399ber is protected by 256-bit SSL/TLS encryption. Your personal data, payment details, and login credentials are transmitted securely at all times — on every device and every network.
399ber has never sold and will never sell your personal data to third-party marketers or data brokers. Your information is used solely to operate the Platform and comply with our legal obligations.
Age verification is a core part of 399ber's data processing. We use identity data specifically to confirm that every player is 18 or older before they can deposit or place a bet on the Platform.
399ber does not hold your data indefinitely. Clear retention periods are defined for each category of data, and records are securely deleted or anonymised once those periods expire.
Promotional communications are sent only to players who have actively opted in. You can withdraw your marketing consent at any time from your account dashboard or by emailing our support team.
Our team responds to data rights requests within 30 days. Whether you want to access, correct, or delete your data, a clear process is in place and [email protected] is your direct point of contact.
Your data is protected. Your experience is secure. Browse our full game catalogue, check out our cricket and slots offerings, or log in to your existing 399ber account.
18+ only. Please gamble responsibly. Full Terms & Conditions apply.