Player Wellbeing
At 399ber, we believe that gaming should always be a source of entertainment — never financial strain or distress. This page outlines every tool, policy, and resource we provide to help players in Bangladesh enjoy the platform safely and within their means.
Our Commitment
399ber is committed to providing a safe, fair, and transparent gaming environment for every player across Bangladesh. From Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi, our platform is used by adults who enjoy casino games, live dealer tables, and cricket betting as a form of entertainment — and we take seriously our responsibility to keep it that way.
Responsible gaming is not a checkbox for 399ber — it is a core pillar of how we operate. Every account on the platform comes with access to a full suite of player protection tools, accessible directly from the account dashboard at no cost. These tools are designed to empower players to set boundaries before a session begins, not after problems have already developed.
We also recognise that gambling-related harm can affect anyone, regardless of how experienced a player is or how careful they typically are. Problem gambling does not always look dramatic from the outside — it often develops gradually through patterns that are easy to rationalise in the moment. That is why 399ber invests in proactive responsible gaming features and encourages all players to review this page, use the available tools, and reach out to our support team if anything feels off.
The golden rule is simple: never gamble with money you cannot afford to lose, never chase losses, and never treat gambling as a way to solve financial problems. 399ber is a place for entertainment, not a financial strategy.
Free to Use: All responsible gaming tools on 399ber — deposit limits, loss limits, cooling-off periods, session reminders, and self-exclusion — are completely free. No fees, no minimum deposit required to activate them.
Immediate Effect: Restrictions such as self-exclusion and cooling-off periods take effect the moment you submit your request. They cannot be reversed until the specified period expires — this is intentional, to protect you.
Player Protection Tools
Every 399ber account comes with these built-in safeguards. Access them anytime from your account dashboard — no waiting period to activate, no cost to use.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, 399ber will block further deposits until the period resets. Reducing a limit takes effect immediately; increasing a limit takes 72 hours to activate — a deliberate cooling-off window.
Instant activationDefine the maximum amount you are comfortable losing over a set period. When your net losses reach that threshold, your account is automatically restricted from placing further bets for the remainder of the period. This tool works regardless of which games you play.
Works across all gamesSet a maximum session duration — for example, two hours per day. When your session reaches the limit, you will receive a reminder notification and, if you confirm, be automatically logged out. Time limits are one of the most effective tools for preventing extended, unplanned play sessions.
Daily time controlsTake a short break from gaming without permanently closing your account. Choose a cooling-off period of 1 day, 7 days, 30 days, or 90 days. During this period your account is suspended — you cannot log in, deposit, or place bets. The restriction lifts automatically at the end of the chosen period.
1 to 90 daysIf you feel that gambling is negatively affecting your life, self-exclusion allows you to permanently or long-term close your 399ber account. Options range from 6 months to a lifetime ban. Once activated, self-exclusion cannot be reversed until the minimum period has elapsed and a formal reactivation request is reviewed by our team.
6 months to lifetimePlayers who are taking a break or managing their gaming habits can opt out of all promotional communications — bonus offers, free spins, tournament invitations — at any time. This removes the temptation of incentive-driven messaging while you focus on maintaining healthier gaming habits.
Immediate effectKnow the Signs
Problem gambling rarely announces itself clearly. It often begins as occasional overspending and gradually becomes a pattern that is difficult to break alone. Recognising the early warning signs is the first and most important step toward getting back in control.
If you recognise two or more of these signs in yourself or someone you know, please reach out to our support team at [email protected] immediately. Asking for help is a sign of strength, not weakness.
Placing additional bets specifically to recover money lost in a previous session, rather than for entertainment. This cycle typically accelerates losses rather than recovering them.
Using rent money, loan funds, savings earmarked for family needs, or borrowed money to fund gambling activity. Deposits should only ever come from discretionary personal income.
Repeatedly deciding to stop or cut down on gambling but finding it impossible to follow through, or feeling restless, irritable, or anxious when not gambling.
Concealing the amount of time or money spent gambling from family members, friends, or colleagues — or lying about wins and losses to minimise concern.
Skipping work, study, family obligations, or social commitments because of gambling, or spending time that was intended for other activities on the platform instead.
Using gambling as a primary way to cope with stress, anxiety, depression, loneliness, or other difficult emotions — rather than as a form of light entertainment.
Self-Assessment
Honest self-reflection is the most effective responsible gaming tool available. Take a moment to answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to activate a cooling-off period or contact our support team.
Have you ever spent more money gambling than you originally planned to in a single session?
Have you borrowed money or sold personal items to fund gambling activity in the past three months?
Do you find yourself thinking about your next gambling session frequently during daily life — at work, during meals, or before sleeping?
Have you tried to cut down or stop gambling and found it difficult, or returned to gambling shortly after deciding to stop?
Has a family member, friend, or colleague expressed concern about the amount of time or money you spend gambling?
Do you feel anxious, irritable, or low in mood on days when you cannot access the 399ber platform or when you have decided not to gamble?
Have you gambled to escape from personal problems, financial worries, stress at work, or difficult emotions, rather than purely for entertainment?
Have your gambling activities ever negatively affected your relationships, job performance, studies, or financial stability?
If you answered "yes" to three or more questions above, please contact our team at [email protected] with the subject "Responsible Gaming Request". We will respond the same business day and help you activate the most suitable protection tool for your situation.
Getting Started
Activating any responsible gaming tool on 399ber takes less than two minutes. Here is the straightforward process, whether you want to set a deposit limit or request a full self-exclusion.
Visit the 399ber Login page and sign in with your registered credentials. All responsible gaming settings are located within your personal account dashboard under the "Player Safety" section.
From your dashboard, click on "Player Safety" or "Responsible Gaming" in the account menu. This section lists all available tools — deposit limits, loss limits, session timers, cooling-off, and self-exclusion.
Select the tool you want to activate, enter your preferred limit or period, and review the confirmation screen. The system will clearly display when the restriction will take effect and how to modify it in the future.
Submit your selection. 399ber will send an email confirmation to your registered address within minutes. Keep this email — it documents the exact limit and activation time for your records.
For self-exclusion requests of 6 months or longer, email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request immediately and confirm closure within the same business day.
Our Policies
Every player must confirm they are aged 18 or above at the point of registration. 399ber reserves the right to request documentary proof of age — such as a National ID (NID) or passport — at any time. Accounts found to belong to individuals under 18 will be closed immediately, and any deposits will be returned to the payment source used.
399ber operates strict anti-money laundering controls. Gambling should never be used as a mechanism to move, conceal, or legitimise funds from illegal activity. Any suspicious financial activity will be investigated, reported to the appropriate authorities, and the relevant accounts will be suspended pending investigation.
Our customer support team — available via email at [email protected] — receives dedicated responsible gaming training. Staff are equipped to identify signs of problem gambling in player communications and are empowered to proactively reach out to players who show concerning patterns, rather than waiting for the player to make contact first.
399ber does not send bonus offers, free bet promotions, or re-engagement messages to players who have an active responsible gaming restriction in place, have recently completed a cooling-off period, or have contacted support about problem gambling. Players in these categories are automatically removed from all marketing lists until they formally request reactivation.
All games hosted on the 399ber platform display their return-to-player (RTP) percentages and house edge information in the game details section. We believe that informed players make better decisions, and transparency about odds is a core part of our responsible gaming commitment.
Need Help?
If gambling is causing stress, financial difficulty, or relationship problems, please reach out. There is no shame in asking for help — and acting early makes recovery significantly easier. 399ber's support team is the first point of contact for all responsible gaming concerns.
Send an email to [email protected] with the subject line "Responsible Gaming Request". Our trained support staff will respond within one business day and help you identify the right tool or next step for your situation.
Response within 1 business dayIf you need to step away from the platform entirely, email [email protected] with the subject "Self-Exclusion Request". Your account will be suspended the same day, and you will receive written confirmation by email once the exclusion is in place.
Same-day processingOur FAQ page covers common questions about responsible gaming tools, how to set limits, how to reactivate an account after a cooling-off period, and what to do if you are concerned about another person's gambling habits. Clear answers, written in plain English.
Visit the FAQ pageImportant Reminder: 399ber support staff cannot provide counselling or clinical advice. If you or someone you know is experiencing a gambling-related crisis, please seek professional help from a qualified mental health professional or addiction counsellor in your area. Our support team can help you activate platform-level tools; professional organisations can provide deeper, ongoing support.
Setting your limits takes two minutes. Once your boundaries are in place, you can enjoy everything 399ber has to offer — live casino games, cricket betting, slots, and more — with complete peace of mind.
18+ only. Gambling involves financial risk. Never bet more than you can afford to lose.